Privacy Policy - Coventry Nutrition

1. Who We Are

The data controller is Coventry Nutrition Ltd, registered in England and Wales.

Registered address: 14 Greyfriars Road, Coventry, CV1 3RN, United Kingdom
Company No. / VAT: 12345678
Email: info@anklecharge.world
Phone: +44 24 7601 0000

We are committed to protecting your personal data and processing it fairly, lawfully, and transparently in accordance with UK GDPR (the UK General Data Protection Regulation) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity data: first name, last name.
Contact data: telephone number, email address, postal address.
Order data: details of products ordered, delivery preferences, payment confirmation (we do not store card details - payment is handled by our telephony team or a PCI-DSS compliant processor).
Technical data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visit, cookie identifiers.
Marketing and communications data: your preferences regarding receiving marketing communications from us.
Enquiry data: the content of messages you send via our contact form.

We do not collect any special category data (e.g. health data, biometric data) and we do not knowingly collect data from children under the age of 18.

3. How We Collect Your Data

Directly from you: when you complete the order form, the contact form, or call us.
Automatically: via cookies and similar tracking technologies when you browse our website (see our Cookie Policy for details).
From third parties: analytics providers (Google Analytics) and advertising platforms (Google Ads), where you have consented to such tracking.

4. Legal Bases for Processing

We rely on the following lawful bases under UK GDPR Article 6:

Purpose	Lawful basis
Processing your order and fulfilling the contract	Performance of a contract (Art. 6(1)(b))
Responding to enquiries	Legitimate interests (Art. 6(1)(f)) - to respond to customer queries
Analytics cookies (Google Analytics)	Consent (Art. 6(1)(a))
Marketing / advertising cookies (Google Ads)	Consent (Art. 6(1)(a))
Compliance with legal obligations	Legal obligation (Art. 6(1)(c))
Fraud prevention and site security	Legitimate interests (Art. 6(1)(f))

5. How We Use Your Data

To process and fulfil your order for Slim Coffee Booster, including confirming details by telephone and arranging delivery.
To respond to your enquiries and provide customer support.
To send transactional communications related to your order (e.g. dispatch confirmation).
To analyse website usage in aggregate and improve our content and user experience (analytics cookies, only with your consent).
To deliver relevant advertising via Google Ads (only with your consent).
To comply with our legal and regulatory obligations.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

6. Cookies and Consent Mode

We implement Google Consent Mode v2 on this website. By default, all non-essential cookies are denied until you provide explicit consent via our cookie banner. Please see our Cookie Policy for a full list of cookies used and instructions on managing your preferences.

7. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share data with:

Google LLC - for analytics (Google Analytics) and advertising (Google Ads), subject to your cookie consent. Google acts as a data processor under a Data Processing Agreement. Data may be transferred to the United States under standard contractual clauses.
Delivery carriers - your name and delivery address are shared with our UK courier partners solely for the purpose of fulfilling your order.
Payment processors - where applicable, under PCI-DSS compliant arrangements. We do not store card numbers.
Legal and regulatory authorities - where required by law or court order.

8. International Transfers

Where personal data is transferred outside the UK (e.g. to Google servers in the United States), we ensure that appropriate safeguards are in place, including UK-approved Standard Contractual Clauses or adequacy decisions, as required by UK GDPR Chapter V.

9. Data Retention

Order data: retained for 7 years for accounting and legal compliance purposes.
Enquiry data: retained for 2 years from the date of last contact.
Technical / analytics data: retained in accordance with Google Analytics data retention settings (default: 14 months); cookie identifiers expire per the schedule in our Cookie Policy.

10. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

Right of access (Art. 15): to request a copy of the personal data we hold about you.
Right to rectification (Art. 16): to request correction of inaccurate or incomplete data.
Right to erasure (Art. 17): to request deletion of your data where there is no overriding legal basis for retention.
Right to restriction of processing (Art. 18): to request that we limit processing in certain circumstances.
Right to data portability (Art. 20): to receive data you provided to us in a structured, machine-readable format.
Right to object (Art. 21): to object to processing based on legitimate interests.
Right to withdraw consent (Art. 7(3)): where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing. Manage cookie consent via our cookie banner or by clearing your browser cookies.

To exercise any of these rights, please contact us at: info@anklecharge.world or by post to our registered address above. We will respond within one calendar month.

11. Right to Lodge a Complaint

If you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Website: ico.org.uk
Helpline: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

We would, however, appreciate the opportunity to address your concerns before you approach the ICO - please contact us first.

12. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, use, alteration, or disclosure. Access to order and customer data is restricted to authorised personnel only.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any revisions. Continued use of our website after changes constitutes acceptance of the updated policy.

15. Contact

For any privacy-related queries, please contact:
Coventry Nutrition Ltd
14 Greyfriars Road, Coventry, CV1 3RN
Email: info@anklecharge.world
Phone: +44 24 7601 0000