Refund & Returns Policy

1. Your Statutory Right of Cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and return the goods within 14 calendar days of the day after you receive them, without giving any reason.

To exercise your right of cancellation, you must inform us of your decision to cancel in a clear statement before the cancellation period expires. You may do this by:

• Email: info@anklecharge.world (subject: "Return Request - [your name and order reference")
• Phone: +44 24 7601 0000 (Monday-Friday 9:00-17:30)
• Post: Coventry Nutrition Ltd, 14 Greyfriars Road, Coventry, CV1 3RN

2. Conditions for Return

To be eligible for a full refund, returned items must meet the following conditions:

• The item must be in its original, unopened condition with the seal intact.
• The item must be returned in its original packaging.
• The return must be initiated within 14 calendar days of the date of receipt.
• The item must arrive back at our warehouse within a reasonable time of the cancellation notice.

For hygiene and food safety reasons, we are unable to accept returns of opened or part-used food supplement products unless they are faulty or not as described.

3. How to Return Your Item

1. Contact us within 14 calendar days of receipt using the details in Section 1 above.
2. We will confirm your return request and provide a return address.
3. Pack the item securely in its original packaging and send it to the address provided. We recommend using a tracked service and retaining proof of postage.
4. Once we receive and inspect the return, we will process your refund within 14 calendar days.

4. Return Postage Costs

Unless the item is faulty, damaged in transit, or not as described, the cost of return postage is borne by the customer. We recommend a tracked service - we cannot accept liability for returns lost in transit without proof of posting.

If the item is faulty or not as described, we will cover return postage costs. Please contact us to arrange this before returning the item.

5. Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved:

• The refund will be processed to the original payment method within 14 calendar days of receiving the returned goods (or your cancellation notice, if earlier).
• The refund will include the original purchase price inclusive of VAT.
• Standard delivery charges paid at the time of purchase are refunded if you are cancelling the entire order under your statutory right.
• Return postage costs are non-refundable unless the item is faulty.

6. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or materially different from what was ordered, please contact us within 30 days of receipt. We will arrange a replacement or a full refund at no additional cost, including return postage.

Please retain photographic evidence of any damage and include it in your correspondence to help us resolve the matter promptly.

7. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please return it under this policy and place a new order separately.

8. No Subscription - No Auto-Renewals

Coventry Nutrition does not operate subscription billing or automatic repeat orders. Every order is a one-off purchase. There are no hidden ongoing charges.

9. Contact

For any questions about returns or refunds:
Coventry Nutrition Ltd
14 Greyfriars Road, Coventry, CV1 3RN
Email: info@anklecharge.world
Phone: +44 24 7601 0000 (Mon-Fri 9:00-17:30)

If you are not satisfied with our response, you may also contact the Citizens Advice consumer helpline on 0808 223 1133, or Trading Standards via the Citizens Advice website.